Shipping policy
Shipping Policy
🚚 UK Shipping Policy
1. Dispatch & Delivery Times
We work hard to get your gorgeous Gel Nail wraps to you fast!
Dispatch Time: We aim to dispatch all orders within 2 business days (Monday–Friday).
Shipping Method: We ship via Royal Mail post.
Royal Mail Quote: Once dispatched, Royal Mail typically quotes 2–3 business days for delivery.
2. Shipping Costs
Order Value
Shipping Cost
Method
Over £40
FREE
UK Standard Shipping
Under £40
£4
UK Standard Shipping
Export to Sheets
Optional upgrades (like 1st Class or Tracked) are calculated and shown at checkout.
3. Missing Packages & Delays
We're here to help if things go missing, but we must follow Royal Mail's official procedures.
When to Contact Us: If your order hasn't arrived 10 business days after your order date, please email us at contact@veralace
Investigation: We can only raise an investigation with Royal Mail once this 10-day period has passed. The investigation process itself can take an additional 10–15 days.
Resolution: We cannot offer a refund or replacement until this official Royal Mail investigation process is fully completed.
4. Address Accuracy (Crucial)
Please double-check your address! We dispatch products exactly to the Shipping Address you provide at checkout.
We cannot alter or change the address once the order has been submitted and shipped.
We cannot be held responsible and are unable to offer a refund or replacement if an order is shipped to an incorrect address provided by the purchaser.
NOTE: We are not responsible for shipping carrier delays.
24/7 Friendly
Support
Free Shipping
over $60
Secure Online
Payment
Order Process
01.
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at contact@veralace. We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
